Physical Therapy

• patient’s name
• patient’s date of birth
• patient’s address
• brief description of the reason for the appointment
• home and alternate phone numbers
• patient’s health insurance information

You should bring copies of all pertinent medical records such as doctors’ notes and laboratory and imaging results, including actual films. This information helps your doctor to understand your medical history, make a diagnosis, and suggest treatment options.

You should also bring your insurance card, as well as a referral and precertification information, if applicable. If you have chosen to complete the patient forms in advance, please remember to bring them to your appointment.

When you schedule your visit, our appointment coordinators will tell you when you should arrive and how you can prepare. In general, please plan on arriving 15 minutes prior to your scheduled appointment time.

Many of our practices use TeleVox, an electronic appointment reminder system. You will receive an appointment reminder call two days in advance.

Yes, you will be asked to review and complete various forms when you arrive at the practice such as:

• Faculty Group Practice Patient Demographic Form
• NYU Langone Medical Center Electronic Health Information System Consent Form
• Faculty Group Practice Financial Policies
• Patient Responsibility Form
• Notice of Privacy Practices Acknowledgment

Many of these forms can be reviewed and completed prior to your appointment by visiting our patient forms.

Doctors at NYU Langone participate in most major insurance plans. Our appointment coordinators can review insurance information with you when scheduling your appointment.

If you are unable to keep your appointment, please call your doctor’s office as soon as possible. If you miss your appointment and do not call to cancel, additional fees may apply.

For billing-related questions, please call 877-648-2964.

For your convenience, our practices accept cash, personal checks, money orders, and credit cards (Visa, MasterCard, Discover, and American Express). Unfortunately, we do not accept traveler’s checks. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged through our onsite billing coordinator.

Yes, all of our practices use the patient portal NYU Langone Health MyChart. You can access it using a desktop or laptop computer, or download the NYU Langone Health MyChart app on your Apple® or Android™ device.

The benefits of NYU Langone Health MyChart include:

• viewing your test and lab results
• accessing your medical records, medications, immunizations, and more
• scheduling appointments
• requesting prescription refills
• sending secure messages to your doctor’s office
• accessing your billing statements and making payments

To receive a copy of your test results and medical records, please call your doctor’s office. You will need to sign a consent form to release this information if your records are being sent to another office or hospital. You can also login to your NYU Langone Health MyChart account to view recent test results.